Paying for your charge

To top up your account balance with credit, select 'Add credit' from the 'Profile' page.

Simply follow the instructions in the app and select how much you would like to add.

You will receive confirmation if the top up has been successful.  

If your account balance is too low to begin a charge, you will be prompted to top-up your credit before being allowed to proceed. 

After you have finished charging, the cost of your charging session is calculated and debited from your account balance. This works the same way whether you are using the app or an RFID card. Your combined usage history is visible via the app along with individual charging event information. This is the same for PAYC and Top-up Credit.

Repaying a negative balance

If using an app account, you will be charged on a credit basis which means it is possible to run into a negative balance.
If your account has gone into a negative balance, you will see an additional payment option to Settle your balance - this will allow you to return your credit balance to £0. Alternatively if you want to top-up more than this value, you can select one of the other default payment options.