How to start/stop a charge with the App

To start a charge: 

1. Plug your charge cable into your vehicle
2. Plug your charge cable into the charge point
3. Locate the charge point in the app
4. Select the correct socket on the app and press 'start charging'.

Please note: There is a minimum starting balance of £2.75 on many of our chargers. If your credit is lower than £2.75, you will receive an insufficient funds message when you try to start a new charging event. In areas with poor phone reception, you may occasionally see this message incorrectly - logging in and out of the app will resolve this issue.

To end a charge:

or you can:

1. Unlock your charge cable from your vehicle using your key (this process differs from vehicle to vehicle)
2. Unplug your charge cable from the charge point and from your vehicle