Starting a charge session
1. Select the charger in the app and press "start charge" on the desired socket or swipe your RFID card in front of the RFID reader.
2. Open the flap of the socket (corresponding to your selected/allocated socket) and plug your cable in.
3. Plug the cable into your electric vehicle.
4. Listen for a 'clunk' noise - this is the sound of the locking pins securing the cable so it cannot be unplugged. Power will start flowing to the vehicle after this point.
5. To end the charging session, either swipe your RFID card in the same location described in step 1 or follow the steps below to end from the app.
Ending a charge from the app
1. Go to the 'Charge' page
2. Click on the lightning bolt
3. Click 'End Charge"
Alternative method to end a charge
1. Follow the vehicle manufacturers' process to unlock the charging cable from the vehicle (typically "unlock" button via key fob).
2. Remove the charging cable from the vehicle.
3. This should end the charge and release the cable from the charge point.
Notes on Alfen Chargers
- The RFID card reader on an Alfen is not a payment terminal, if you swipe a debit/credit card over the charger it will be rejected. All payments must be made through the Park & Recharge app.
The 'Please present card message' is referring to RFID cards set up to work with the charger only and you do not necessarily need one to start a charge (use the accompanying app as indicated). - These chargers can be installed with in built load management - This means the charging rate might vary more than usual during your charge cycle.
