RFID Card being rejected / not working

RFID card being rejected/ not working

If your RFID (Radio Frequency Identification) card is being rejected by the charge point, there is usually a reason for this.

When a card is detected, you should normally hear a beep and see the status lights change. If this is not happening, there may be an issue with the RFID card or the card reader on the charge point. To check if the card or reader is faulty try another unit if possible, or charge via the app.

Card Damaged

If your card is cracked, bent, or damaged, it may stop working and need to be replaced.

Possible Reader Fault

In rare cases, the card reader itself may be faulty. If you are still experiencing issues, please contact us and we will investigate and arrange maintenance if required.

Charger Offline or Faulty

If the charger is offline or in a fault state, it may not accept your card. Please check the unit.

Card Not Activated

If your card is new, it may not have been linked to your account correctly. Please contact us and we will check this for you.

Low or Negative Balance

If your account balance is below £2.75 or in a negative balance, your card will be declined. Please log in to check your balance and top up if needed. Your card will work again once payment has been made.

Check You Are Scanning Correctly

Make sure you are scanning the card in the correct place (usually marked on the charger). Hold the card flat against the reader and move it slightly if needed.