Problems at the charge point
Sometimes the pin of the locking mechanism gets stuck either through resistance or fouling on the gun slot edge. If the charge point has not released your g...
Tue, 30 May, 2023 at 3:17 PM
If you have an RFID (Radio Frequency Identification) card and it is being rejected by the charge point there is typically a technical solution to the proble...
Tue, 17 Aug, 2021 at 5:14 PM
There may be various reasons that stop you starting a charge. We suggest you check for these common occurrences and try again, but please get in touch if y...
Tue, 17 Aug, 2021 at 5:12 PM
If the charge point is displaying a red status light, it is likely there is a fault present on the unit. If this is the case the best this to do is to call ...
Tue, 17 Aug, 2021 at 5:13 PM
If the charge point doesn't seem to be responding to commands (either through app or RFID) or is dead (no lights or power) it may need a maintenance vis...
Tue, 17 Aug, 2021 at 5:13 PM