FAQ & More information...

FAQs

How can I join the trial?
Unfortunately the project has closed to new partners.

Can I discharge my personal vehicle at a workplace site for profit?

Technically yes - discharging windows are scheduled by the site partner based on their requirements. If your interest in discharging aligns with the sites power needs, they may consider allowing you to discharge a personal vehicle. Park & Recharge cannot help arrange this, you would need to discuss with the teams on site responsible.

Will the charger drain my battery? 

Not unintentionally. A charging socket will only enter discharge mode when all of the below criteria are met;

• The vehicle is owned and/or managed in some capacity by the site.
• The vehicle is AC Bidirectional compatible 
• The sites specified discharge requirements are met.

It is possible for one socket to charge, whilst the other is charging.

In a worse case scenario, your charging rate may be slowed if there is strain on the site power supply.  

Why can't I find the charger on the Park & Recharge App?

It is likely that the charger you are trying to use is fleet only and therefore will not be shown on our app. We apologies for this inconvenience - if you need to find a charger in the area that is available to use, the Park & Recharge app will show you chargers we operate in the local area that have been made available to public users.

How do I use the Park & Recharge App?

The Park & Recharge App - Quick Guide article has further guidance for using the app.

Still haven't found the answer you were looking for?

If you would like to know more about the V2VNY project, please contact enquiries@hubeleon.com

If you need to report a fault with a charger or need additional support, please contact support@parknrecharge.net or call the office on 0808 186 1851. You can also raise tickets directly through our ticketing system here; Park & Recharge Ticket System