General

Problems with charge points
There are many things that can cause a charge point to not respond. Most commonly it is an issue with signal. Charge points use sim cards and 4G signal just...
Tue, 30 May, 2023 at 11:13 AM
Three ways to stop a charge
There are 3 ways to stop charging:  Unlock your charge cable from your vehicle using your key (this process differs from vehicle to vehicle) and ...
Tue, 17 Aug, 2021 at 5:19 PM
Insufficient Funds Message
If you are seeing the 'Insufficient Funds' message in the app, the charger is rejecting your start request as it hasn't received confirmation yo...
Mon, 15 May, 2023 at 4:19 PM
Why can't I find a charger in the App?
There are a few reasons you may see our stickers and branding on a charger but not be able to see them on our public app. Private Apps Some companies, ...
Thu, 30 Mar, 2023 at 4:32 PM