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1 error prohibited this ticket from being saved
There were problems with the following fields:
Email Address
Subject / Summary
Description
Contact number to reach you:
ID of the charge point (if you don't know the ID give us the location or site name)
Can you categorise your support request?
...
Account closure
Account Issue
App Issue
App Login Issues
Car plugged in but not charging
Charger not working
Charger not on the App
Charger Fault / Red light(s) on charger
Charge point unresponsive/not working
Charge cable stuck
First Response / Power Cycle Reboot (PCR) / Tripped charger
Signal / Connection problems
Tariff Enquiry
RFID card/reader not working
RFID card order
RFID Card Enquiry
I've lost my RFID card
Adding a Non-P&R RFID card
VAT Receipt Requests
Refund request
Incorrect charges / Overcharges
Commissioning support
Spam / Unhelpful PureJam Message
Payment Terminal not working
Trying to contact specific member of the team
Damage to charging equipment
General enquiry
New Business Enquiry
Modem Offline
Offline Controller
Unknown / Unclear
Other
API Test
P&R Dev Team Testing
Account Registration (Automated)
Guest payment (Automated)
Do you know which organisation the charge point belongs too?
...
CrowdCharge
D2N2
Garo
Joju
Moove
NESO
NG Distribution (WPD)
NG Gas (NGG)
NG Transmission (NGET)
Oxleas
Park & Recharge
Scottish Water
Product
...
Maintenance and Service
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